1 Day Courses

It is vitally important that, as sales people, we are able to influence our clients’ buying decisions. Not only that, we need to be able to influence those decisions as early as possible in order to make sure they work in our favour and so that we can support the client to the best of our ability whilst offering a product/service that cannot be bettered elsewhere. If that is to happen, we need not only to understand how decisions are made within each client’s organisation but also to become an integral part of each Decision Making Unit.

For sales people to be totally in control when discussing price they need to understand the psychology of what’s happening when a client resists price. This session is not about handling price objections but rather avoiding price objections by appreciating why a client might perceive price to be too high.

Every business needs new clients if it is to grow and prosper. Intelligent and charismatic prospecting and canvassing that piques curiosity and creates interest is what this course is all about. As someone who is paid to use the phone to prospect for new business, it is a canvasser’s responsibility to get the word out about your organisation. They educate and inform potential clients who then agree to an appointment with a representative from your company or to visit your venue. It is important your staff understand they are not imposing themselves on others nor are they interrupting - they are there to impress and inform so clients may make intelligent decisions based on facts rather than habit.

Communication skills are essential in the modern business environment and on this popular one-day course delegates will learn how to use communication to develop collaborative relationships built around trust and respect. The programme covers communication styles and what prompts people to say and do certain things, assertiveness skills and the use of verbal and non-verbal techniques to build rapport. This course is essential to anyone who must interact effectively with others to get the job done and make their mark.