Delegate Exercises

This is the Delegate Exercise Handbook for the following course. It includes all of the exercises from the MBA course. The Two Day MBA. This course is aimed at relatively new managers who have been in the job long enough to be aware of potential gaps in their skills and knowledge but who don’t yet have the necessary experience to fill those gaps for themselves. The expertise and insight gained that this course guarantees them will not only increase their productivity, but also the productivity of their department and of the company as a whole.

This is the Delegate Exercise Handbook for the following course. It includes all of the exercises from the Conflict Resolution course. Resolving conflict is a vital part of any manager’s or supervisor’s role which, for many, presents a very real challenge. To keep control in difficult situations, managers must communicate effectively and assert themselves when necessary. They must also understand the behaviour patterns of others and, most important of all, they must have the confidence to take immediate control in “difficult” situations. This course will give your staff members numerous options for resolving conflict and maintaining control. It will make them wiser, stronger and as a result they and their teams will become happier and more productive.

The first rung of the promotional ladder can often be the most slippery and frightening. Newly promoted supervisors and team leaders have to deal with many changes and challenges and they need good training and support if they are to succeed. This carefully planned training course has been designed to build the confidence and abilities of those who are new to management. It covers fundamentals as well is stretching the delegates significantly. The programme is built around interaction with case studies, exercises, questionnaires, discussions and role-plays. Delegates will leave with a clear understanding of what is now expected of them and with more than enough confidence and enthusiasm to hit the ground running once back in the workplace.

This is the Delegate Exercise Handbook for the following course. It includes all of the exercises from the Conflict Resolution course. Communication skills are essential in the modern business environment and on this popular one-day course delegates will learn how to use communication to develop collaborative relationships built around trust and respect. The programme covers communication styles and what prompts people to say and do certain things, assertiveness skills and the use of verbal and non-verbal techniques to build rapport. This course is essential to anyone who must interact effectively with others to get the job done and make their mark.