|
Communication skills are essential in the modern business environment and on this popular one-day course delegates will learn how to use communication to develop collaborative relationships built around trust and respect. The programme covers communication styles and what prompts people to say and do certain things, assertiveness skills and the use of verbal and non-verbal techniques to build rapport. This course is essential to anyone who must interact effectively with others to get the job done and make their mark. What they will learn? Recognise attributes of effective communicators Recognise and acknowledge barriers to effective communication Outline Jung’s Communication Styles Adapt and use knowledge of Communication Styles to improve results Describe and list active listening skills Identify key traits of effective listener Demonstrate assertive communication techniques Understand the characteristics and the impact of aggressive and passive communication Describe how to use verbal and non-verbal techniques when building rapport
What delegates will get from the course: Clear understanding of the benefits of effective communication Tools for interpreting and improving body language Improved rapport with colleagues and managers Clearer interpretation of the impact of their communication on others Explanation of why first impressions count Evaluation of their current communication skills and style Capacity for building collaborative relationships Ability to demonstrate core listening skills Instant Download - Everything required to deliver this course is included in the...
Course Length 1 Day
|
The Trainer's Guide will provide you the trainer with all of the information you need to successfully be able to deliver the course.
Information such as when to show slides, what sort of feedback you should be expecting from delegates on specific topics and tasks, how to best manage your audience and more...
The Trainer's Guide also contains in-depth explanations and guides for all of the exercises in the Exercise Handbook.
Along with the Trainer's Guide you will also receive a Day Planner which will map out exactly how much time should be spent on each subject, objectives for each module, methodology, when to break.
This course package provides you with everything you need to successfully deliver our Communication Skills course.