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Store Policies

Ordering Online with us is safe and secure!

We do not store credit card details nor do we share customer details with any 3rd parties

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

All credit card transactions are processed by Paypal.com who are the worlds large online payment processing company and completely safe to use. At the point of sale you will be taken to Paypal's secure website for payment processing, no information used on PayPal's site will be shared with Materials for Training, we will receive an authorisation code upon successful completion of the transaction which we will then use to complete your order.

Payment Methods

Credit Card 
All credit cards orders are process by Paypal.com communication between materials for training and Paypal is encrypted by 128bit encryption provided by Globalsign. 
You will notice going into the final checkout page the page URL changes from http:// to a green https://. If you click on the lock your browser will verify via Globalsign that you are on encrypted Materials for Training webpages.
Please note : We do not store credit card details nor do we share customer details with any 3rd parties

Purchase Order
If you would prefer to pay via company purchase order, please complete the order and will we contact you for the details. Pending credit check and completion of a credit agreement the downloads will be release.

Cheque/Check
Downloads for orders paid for by cheque will be released upon the cheque clearing in our bank.

Checkout with Paypal
If you have a Paypal account you can quickly and easily checkout with Paypal Express. You will be taken to the Paypal.com website and payment will be taken in the normal fashion.

Contact by Telephone
If you would prefer us to contact you by phone please leave you details and we will contact you within 1 working day.

Delivery Policy

Download Orders
On completion of an order the complete payment for the value of the product will be taken. you will immediately receive an email with the file download links and associated passwords. Please note the URL will expire after 48 hours.
The downloads are in compressed Zip file format due to their size, recent versions of Microsoft Windows can open Zip files without additional software. If you are running an older version Winzip trial version will unzip the files at no cost to you.
Please note all of our products are designed to work with Microsoft Office, whilst they may be view-able with other products its likely that the formatting will be out which we cannot be responsible for.

Download Orders with Onsite Training. 
As above you will immediately receive download details and password. 
Materials for Training will contact you via telephone and or email depending on our information given within 1 working day to arrange suitable dates.

We do not sell physical products so please note you will not receive a hard-copy version of the training material we provide.

Return / Refund Policy

We do offer a 30 money back no quibble guarantee. If you have any questions about the product, its intended audience, duration, cost then please contact us before hand. 
We will be completely open and transparent about all of the course, we wish to build a relationship with our customers where they return to us often for training materials and can be happy in the knowledge that they will be purchasing extremely high quality products.

Prices

Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially, and effectively.

Missing orders

If you have not received your download please in the first instance check you SPAM or JUNK MAIL folder, sometimes they can be a little over zealous and move our mails there incorrectly. Failing that call or send us an email and we'll resend or send a new download file to you.
Kryptronic Internet Software Solutions